Shipping policy

PROCESSING TIME

As the majority of our items are made to order and awaiting your personalisation, the time before shipping varies on each product. We outline on each product how long it takes to make each piece and when you can expect it to be made, shipped and arrive in the description.

SHIPPING

Our delivery service is through Royal Mail for both domestic and international orders. If your order is being sent outside of the UK, once your item has left the UK your parcel will be in the hands of your local postal service - your tracking number may forward you to your local postal services website. 

Shipping Delivery Destinations 

We deliver to the UK, USA, Canada, Australia, New Zealand, Iceland, Norway, and Liechtenstein, as well as a number of other countries worldwide. If your country isn't listed at checkout, we're afraid we're unable to ship there at this time.

All orders are made to order and dispatched from our studio in Marsden, West Yorkshire.

ESTIMATED STANDARD SHIPPING TIMES

United Kingdom: 1-2 business days

North America: 7-14 business days

Australia, New Zealand and Oceania: 7-14 business days

Asia Pacific: 1-4 weeks

Latin America and the Caribbean: 1-4 weeks

North Africa and the Middle East: 1-4 weeks

Sub-Saharan Africa: 1-4 weeks

Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs, Duties and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

US

As of 29th of August, 2025, the de minimis threshold has changed, which means orders of any value, now require tax and duties to be paid on import. With this in mind, tax will be paid for at the point of purchase; however, duties may be applied based on the state and the items imported and are the responsibility of the customer. As this is all fairly new, please allow for delays with regard to delivery.

Expedited Shipping

More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code. Most of our expedited shipping options are through UPS and Fed-Ex and can't be sent to a PO Box

Please note, we currently can't offer expedited shipping to the US due to unknown changes and charges in the tariff system with couriers.