Hôrd Return Instructions
RETURNS & EXCHANGES
We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - firstname.lastname@example.org
As most of our items are made to order or are personalised/customised we highly recommend you email us before sending your return to us.
Just contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
Request a cancellation within: (Updated 15/10/22) 4 Hours
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order.
ADDRESS FOR RETURNS
FAO Gemma Gilleard
Unit 1, 5 Station Road,