Unfortunately Royal Mail posted my Hord parcel through the door of a neighbour up the road and they were on holiday for two weeks. When they got back they kindly bought it round and explained. Hord were really helpful throughout and chased Royal Mail to pin point exactly where it had got to, so thank you to them. Great customer service, they kept me informed of progress.
The leather balm was well worth the wait, a good product for my various bits of motorbike kit.