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CRAFTED IN YORKSHIRE

SHIPPED WORLDWIDE

PERSONALISED TO YOU

FREE UK SHIPPING OVER £35

Return Instructions

RETURNS & EXCHANGES

We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - jason@hord.co

As most of our items are made to order or are personalised/customised we highly recommend you email us before sending your return to us. 

 

Just contact me within: 14 days of delivery

Ship items back to me within: 60 days of delivery

Request a cancellation within: 1 day of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

ADDRESS FOR RETURNS

FAO Gemma Gilleard

HÔRD limited

30 Woods Avenue,

Marsden,

Huddersfield,

West Yorkshire,

HD7 6JX,

United Kingdom