SHIPPING & TURNAROUND TIME

This page outlines Hord's Shipping & Return Guidelines.

PROCESSING TIME

As the majority of Hôrd Leather Goods are made to order and awaiting your personalisation, the time before shipping varies for each product. We have tried to simplify this as much as possible, using our standard and swift shipping guarantees outlined on each product.

Swift - 2 Working Days

Standard - 4 Working Days

FREE UK SHIPPING

Our Free UK Shipping applies to orders over the value of £60 being shipped to a UK address. The service we use for this is Royal Mail 2nd class delivery which aims to take 2-4 working days. PLEASE NOTE - our printed apparel (T-shirts, Hoodies, Sweaters, etc.) is shipped via an external service, and unfortunately, our Free Shipping does not cover this. 

ESTIMATED STANDARD SHIPPING TIMES

United Kingdom:

Sent via Royal Mail postal service

2nd Class & Free Shipping - 3-4 working days

1st Class - 1-2 working days

Tracked 24 - 1-2  working days

Tracked 48 - 2 -4 working days

UK Next Day - Next day delivery by 1 pm, at the point of dispatch

International Shipping

Our international shipping is serviced by Royal Mail. Once it arrives in your local country, it will be transferred to your local delivery service. Express delivery options are usually provided by UPS or FedEx

North America: 7-14 working days

Europe: 3-5 working days

Australia, New Zealand and Oceania: 7-14 working days

Asia Pacific: 1-4 weeks

Latin America and the Caribbean: 1-4 weeks

North Africa and the Middle East: 1-4 weeks

Sub-Saharan Africa: 1-4 weeks

Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons. International orders may take up to 6 weeks to arrive due to customs and each country's postal system. We shall do our best to meet these shipping estimates, but we can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs, Duties and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Hôrd is not responsible for delays due to customs. If you refuse delivery of your item due to import fees, it will be returned to us - if your item is personalised, we can not offer a refund, so please bear this in mind.

Expedited Shipping

More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code.

PAYMENT OPTIONS

We accept all major debit and credit cards. We use Shopify Payments and PayPal to process your payments - this keeps your payment information secure. We never receive your credit card information.

CANCELLATIONS 

Due to many of our orders being made to order to your specifications, any cancellations need to be made to us via email or phone within 24 hours of placing the order. Once an item has been dispatched, cancellations can't be requested. Please look at our returns and exchanges instead.

RETURNS, REFUNDS & EXCHANGES

We want you to be happy with your order. If something isn't right, here's how we handle it.

Our returns window is 30 days from delivery. To be eligible, items must be unused, in their original condition, and returned in their original packaging.

How to start a return: Email us at jason@hord.co with your order number and we'll guide you through it.

What can't be returned;

Personalised and custom-made items
Gift cards
Intimate Items
Perishable Goods

Exchanges
We'll replace any item that arrives defective or damaged, just get in touch and we'll sort it. We will cover any shipping costs necessary for defective items.

Refunds
Once we receive and inspect your return, we'll confirm by email and process your refund within 10 working days to your original payment method.If your refund hasn't appeared after 10 working days, it's worth checking with your bank or card provider first, as processing times vary. If you're still stuck, drop us a line at jason@hord.co.

Sale items
Sale items are final sale and not eligible for return.

Return shipping
Returns are sent at your own cost to:

Returns at HÔRD
Unit 1, The Swan
5 Station Road
Marsden
HD7 6BS

We recommend using a tracked service and keeping proof of postage — you're responsible for the item until it reaches us. For items valued over £50, a tracked service is worth the peace of mind. Return postage costs aren't refunded unless the item was sent in error or arrived faulty.

International returns

Please mark your customs label as Returned Goods with the correct declared value and your original order number. Parcels without this may be held or returned to you.

Please contact us at mail@hord.co if you have any questions about your order.

To view all of our policies, click here.