Shipping & Returns
SHIPPING & TURNAROUND TIME
As the majority of our items are made to order and awaiting your personalisation, the time before shipping varies on each product. We have tried to simplify this as much as possible, using our standard and swift shipping guarantees outlined on each product.
ESTIMATED STANDARD SHIPPING TIMES
2nd Class - 3-4 working days
1st Class - 1-2 working days
North America: 7-14 working days
Europe: 3-5 working days
Australia, New Zealand and Oceania: 7-14 working days
Asia Pacific: 1-4 weeks
Latin America and the Caribbean: 1-4 weeks
North Africa and the Middle East: 1-4 weeks
Sub-Saharan Africa: 1-4 weeks
Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs, Duties and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code.
We accept all major debit and credit cards. We use Shopify Payments and Paypal to process your payments - this keeps your payment information secure. We will never receive your credit card information.
RETURNS & EXCHANGES
We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - email@example.com
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 day of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
FAO Gemma Gilleard
30 Woods Avenue,
We will only use your shipping, billing address, and contact information for the following,
To communicate with you about your order
To fulfill your order
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Third Parties may, on occasion, be able to view your personal data for the reason of processing your order or if a fix is needed on this website. Third parties will not use or pass on your personal data. Third parties that may be able to view your data are; Paypal, Shopify, Klaviyo, Mailchimp, Post Office, Royal Mail and any couriers used to ship your order (if applicable).
You may ask us to remove your data at any time.