SHIPPING & TURNAROUND TIME

PROCESSING TIME

 As the majority of our items are made to order and awaiting your personalisation, the time before shipping varies on each product. Please check our guidelines below to get an idea of when your order will be shipped and how long shipping will take.

LEATHER GOODS

Patches / Hats

1 - 2 working days

Custom Topography

All Custom Topography items take 5 working days so that we can draw up your personalised map!

Hip flasks / Key Fobs / Card Holders / Wallets

2 working days

(some hip flasks take a little longer as they are fully hand engraved with extensive design work or require a little longer to make - The Lepidopterist, The Botanist, The Oak Layers, The Rust Layers, The Apocalypse, The Distressed, The Desert, The Mulberry, The Survivor, The Fern Leaf and The Highland will take 5 working days)

Guitar Straps / Belts / Pennants

3 - 5 working days

Harnesses

1 week

CORK GOODS

Whilst most of our cork goods will take the same time to produce as our leather goods, our Cork Hip flasks take a little longer to make as they take longer to cure.

Cork Hip Flasks

1-3 working days

ESTIMATED STANDARD SHIPPING TIMES

United Kingdom: 1-2 business days

North America: 7-14 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 7-14 business days

Asia Pacific: 1-4 weeks

Latin America and the Caribbean: 1-4 weeks

North Africa and the Middle East: 1-4 weeks

Sub-Saharan Africa: 1-4 weeks

Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs, Duties and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Expedited Shipping

More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code. 

PAYMENT OPTIONS

We accept all major debit and credit cards. We use Shopify Payments and Paypal to process your payments - this keeps your payment information secure. We will never receive your credit card information.

RETURNS & EXCHANGES

We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - jason@hord.co

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 day of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

ADDRESS FOR RETURNS

FAO Gemma Gilleard

HÔRD limited

30 Woods Avenue,

Marsden,

Huddersfield,

West Yorkshire,

HD7 6JX,

United Kingdom

PRIVACY POLICY (IN BRIEF)

We will only use your shipping, billing address, and contact information for the following,

• To communicate with you about your order

• To fulfill your order

• If you have 'opted in' to our newsletter, you will receive our weekly emails about promotions and new products

Third Parties may, on occasion, be able to view your personal data for the reason of processing your order or if a fix is needed on this website. Third parties will not use or pass on your personal data. Third parties that may be able to view your data are; Paypal, Shopify, Klaviyo, Mailchimp, Post Office, Royal Mail and any couriers used to ship your order (if applicable).

You may ask us to remove your data at any time.

To view our privacy policy in its entirety, visit