SHIPPING & TURNAROUND TIME

Postal strikes within Royal Mail are occurring on the 26th and 31st of August, and then the 8th and 9th of September. Royal Mail has well-developed contingency plans, but they cannot fully replace the daily efforts of its frontline workforce. They will be prioritising Special Delivery (Next Day post) but they will not be guaranteed. These strikes may cause a few days worth of delays with deliveries - we will do our best to dispatch items out earlier than these dates and in some circumstances find alternative couriers.  

PROCESSING TIME

As the majority of our items are made to order and awaiting your personalisation, the time before shipping varies on each product. We have tried to simplify this as much as possible, using our standard and swift shipping guarantees outlined on each product.

Swift - 2 Working Days

Standard - 4 Working Days

ESTIMATED STANDARD SHIPPING TIMES

United Kingdom:

2nd Class - 3-4 working days

1st Class - 1-2 working days

North America: 7-14 working days

Europe: 3-5 working days

Australia, New Zealand and Oceania: 7-14 working days

Asia Pacific: 1-4 weeks

Latin America and the Caribbean: 1-4 weeks

North Africa and the Middle East: 1-4 weeks

Sub-Saharan Africa: 1-4 weeks

Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs, Duties and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Expedited Shipping

More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code. 

PAYMENT OPTIONS

We accept all major debit and credit cards. We use Shopify Payments and Paypal to process your payments - this keeps your payment information secure. We will never receive your credit card information.

RETURNS & EXCHANGES

We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - jason@hord.co

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 1 day of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalised orders

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

ADDRESS FOR RETURNS

FAO Gemma Gilleard

HÔRD limited

30 Woods Avenue,

Marsden,

Huddersfield,

West Yorkshire,

HD7 6JX,

United Kingdom

PRIVACY POLICY (IN BRIEF)

We will only use your shipping, billing address, and contact information for the following,

• To communicate with you about your order

• To fulfill your order

• If you have 'opted in' to our newsletter, you will receive our weekly emails about promotions and new products

Third Parties may, on occasion, be able to view your personal data for the reason of processing your order or if a fix is needed on this website. Third parties will not use or pass on your personal data. Third parties that may be able to view your data are; Paypal, Shopify, Klaviyo, Mailchimp, Post Office, Royal Mail and any couriers used to ship your order (if applicable).

You may ask us to remove your data at any time.

To view our privacy policy in its entirety, visit