Shipping policy
PROCESSING TIME
As the majority of our items are made to order and awaiting your personalisation, the time before shipping varies on each product. We outline on each product how long it takes to make each piece and when you can expect it to be made, shipped and arrive in the description.
SHIPPING
Our delivery service is through Royal Mail for both domestic and international orders. If your order is being sent outside of the UK, once your item has left the UK your parcel will be in the hands of your local postal service - your tracking number may forward you to your local postal services website.
ESTIMATED STANDARD SHIPPING TIMES
United Kingdom: 1-2 business days
North America: 7-14 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 7-14 business days
Asia Pacific: 1-4 weeks
Latin America and the Caribbean: 1-4 weeks
North Africa and the Middle East: 1-4 weeks
Sub-Saharan Africa: 1-4 weeks
Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs, Duties and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
EUROPEAN UNION
Items shipped to the EU will already have taxes paid upon purchase, and will be clearly shown at the checkout, giving you peace of mind that no extra charges will be requested of you upon delivery. Please note this doesn't apply to orders over €150 (not including shipping) - taxes on orders placed over this value will be charged upon delivery.
US
As of 29th of August, 2025, the de minimis threshold has changed, which means orders of any value, now require tax and duties to be paid on import. With this in mind, tax will be paid for at the point of purchase; however, duties may be applied based on the state and the items imported and are the responsibility of the customer. As this is all fairly new, please allow for delays with regard to delivery.
Expedited Shipping
More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code. Most of our expedited shipping options are through UPS and Fed-Ex and can't be sent to a PO Box
Please note, we currently can't offer expedited shipping to the US due to unknown changes and charges in the tariff system with couriers.