Hôrd Return Instructions


We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - jason@hord.co

As most of our items are made to order or are personalised/customised we highly recommend you email us before sending your return to us. 

Just contact us within: 14 days of delivery

Ship items back to us within: 30 days of delivery

Request a cancellation within: (Updated 15/10/22) 4 Hours

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any problems with your order.


FAO Gemma Gilleard

HÔRD limited

Unit 1, 5 Station Road,



West Yorkshire,

HD7 6BS,

United Kingdom