Shipping & Returns

SHIPPING & TURNAROUND TIME

This page outlines Hord's Shipping & Return Guidelines.

UPDATE 12/01/2023 - International Shipping Delays

On the 10th of January, our postal service, Royal Mail were subject to a cyber incident that has forced them to immediately halt all international shipping - this means we are currently unable to ship internationally through our "standard and tracked" postal services which are serviced by Royal Mail. In some cases we are able to find an alternative courier, but for many of our parcel sizes the costs to ship are quite prohibitive. We are hopeful that this will be a short delay and they will open up international delivery soon, but we just wanted to make you aware of the potential delays. We do have courier shipping available, please get in touch with us if you would like to look into this for an order you wish to place.

 

PROCESSING TIME

As the majority of Hôrd Leather Goods are made to order and awaiting your personalisation, the time before shipping varies on each product. We have tried to simplify this as much as possible, using our standard and swift shipping guarantees outlined on each product.

Swift - 2 Working Days

Standard - 4 Working Days

 

FREE UK SHIPPING OVER £50

Our Free UK Shipping applies to orders over the value of £50 being shipped to a UK address. The service we use for this is Royal Mail 2nd class delivery which aims to take 2-4 working days. PLEASE NOTE - our printed apparel (T-shirts, Hoodies, Sweaters etc.) are all shipped via an external service, and unfortunately our Free Shipping does not cover this. Occasionally our printers offer Free Shipping weekends - get in touch if you would like to know when the next one might be!

ESTIMATED STANDARD SHIPPING TIMES

United Kingdom:

2nd Class & Free Shipping - 3-4 working days

1st Class - 1-2 working days

North America: 7-14 working days

Europe: 3-5 working days

Australia, New Zealand and Oceania: 7-14 working days

Asia Pacific: 1-4 weeks

Latin America and the Caribbean: 1-4 weeks

North Africa and the Middle East: 1-4 weeks

Sub-Saharan Africa: 1-4 weeks

Please note - these times are just estimates! Delays can happen with international orders for a variety of reasons, International orders may take up to 6 weeks to arrive because of customs and each country's postal system. We shall do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs, Duties and import taxes

Buyers are responsible for any customs and import taxes that may apply. Hôrd is not responsible for delays due to customs.

Expedited Shipping

More expedited shipping options may be available to you - please get in touch for more information on what's available and for a quote for your postal / zip code.

 

PAYMENT OPTIONS

We accept all major debit and credit cards. We use Shopify Payments and Paypal to process your payments - this keeps your payment information secure. We never receive your credit card information.

 

CANCELLATIONS 

Updated 15/10/22

Due to recent changes in our manufacturing and shipping process, orders will currently be made a day in advance for the foreseeable. This means we are having to reduce our cancellation period from 1 day to 4 hours. This is due to Royal Mail strikes and our local Post Offices opening hours. 

Thank you for your understanding. 

 

RETURNS & EXCHANGES

We gladly accept returns, exchanges and cancellation. Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - jason@hord.co

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalised orders

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

RETURNS ADDRESS

FAO Gemma Gilleard

Hord Limited

Unit 1, 5 Station Road,

Marsden, Huddersfield,

West Yorkshire,

HD7 6BS

United Kingdom

 

Questions about your order?

Please contact us at mail@hord.co if you have any questions about your order.

To view all of our our policies, click here